Why Facebook, WhatsApp, and Instagram went down:
As high-flown as it may sound but parts of the digital world came to an absolute standstill for many hours. As the world’s biggest social media platform went down. It was a global failure as users across the world couldn’t access Facebook. Its messaging platform WhatsApp and its photo-sharing app Instagram were all hit by a massive outage impacting millions of users worldwide before being restored after more than six hours. All three platforms combined have billions of users logging in every day. So what was the reason behind the global outage? Here’s an explainer on the potential root cause of it.
Facebook, Instagram, and WhatsApp all went offline Monday for users globally. Even the company’s internal communications tools went offline, slowing its ability to respond. The outage even hit Facebook employees not directly involved in troubleshooting. Which led Instagram’s chief, Adam Mosseri, to tweet. That “it does feel like a snow day” for workers and Mike Schroepfer, Facebook’s outgoing chief technology officer, blamed “networking issues”. Which began around 8:45 pm IST and was one of the longest failures in recent memory. Downdetector, which monitors internet issues, said. The Facebook outage the largest it had seen, with more than 10.6 million reports worldwide.
Shares of Facebook:
Shares of Facebook fell 4.9 percent on Monday, their biggest daily drop since last November, and according to admeasurement firm Standard Media Index. Facebook was losing about $545,000 in US ad revenue per hour during the outage. Some of Facebook’s internal applications, including the company’s own email system, were also hit. Bloomberg reported that Twitter and Reddit users also said that employees at the company’s Menlo Park, California, campus were unable to access offices and conference rooms that required a security badge.
What led to Facebook platforms ‘crashing’ Cybercrime specialists and cybersecurity researchers have attempted to break down the cause. At the heart of it, as per Bryan Krebs, a cybercrime reporter, it was a BGP or Border Gateway Protocol issue.
The failures of internal communication tools and other resources. That depends on that same domain in order to work added to the issue, they said. According to several security experts, the Facebook, WhatsApp, and Instagram disruption could be the result of an internal mistake and added that sabotage by an insider would be theoretically possible. “Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society.
“KEEP YOUR FACE ALWAYS TOWARD THE SUNSHINE AND SHADOWS WILL FALL BEHIND YOU”.
As Cloudflare explains, ” Domain Name System ( DNS) is the phonebook of the internet”. The message on Facebook’s webpage suggested an error in the DNS. Which allows web addresses to take users to their destinations or converts domain names like “facebook.com” to the actual internet protocol addresses of the corresponding website. Internet browsers use IP or Internet Protocol addresses. What DNS does is translates domain names to IP addresses. So browsers can load Internet resources According to Wired, an error in DNS records can make it impossible to connect to a website.
In a statement, WhatsApp acknowledges that its service is down: We’re aware that some people are experiencing issues with WhatsApp at the moment. We’re working to get things back to normal and will send an update here as soon as possible.
Facebook’s Andy Stone: We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.
Facebook CEO Mark Zuckerberg Apology:
Facebook, Whatsapp, Instagram are back now and the company is ” Sorry for the disruption”. FB CEO Mark Zuckerberg in a Facebook post said that the platform is slowly coming back “happy to report they are coming back online now“. And Zuckerberg threw in an apology and thanked its users for bearing with it but did not say what might have caused the outage. I know how much you rely on our services to stay connected with the people you care about,” he said.
We’re now back and running at 100%.
💚 Thank you to everyone around the world today for your patience while our teams worked diligently to restore WhatsApp. We truly appreciate you and continue to be humbled by how much people and organizations rely on our app every day. 💚
— WhatsApp (@WhatsApp) October 5, 2021