Zomato is closing its grocery delivery in india from today over ‘gaps all orders satisfaction’

Zomato is closing its grocery delivery in India from today:

Zomato is closing its own grocery delivery business for the second time since last year. However, has invested USD 100 million (around ₹745 crores) for acquiring a minority stake in Grofers, an online platform dedicated to grocery delivery. This shall be Zomato’s second exit from the grocery phase for the final 12 months. When the corporate branch out with different endeavors in view of the coronavirus illness (Covid-19) pandemic. Zomato had launched the pilot grocery delivery service in a few cities, starting from Delhi-NCR, in July this year in select markets offering grocery delivery within 45 minutes to its customers. The online food delivery firm announced closing the in-house grocery delivery service from today, that is, September 17. Gaps all orders satisfaction’.

In an email to its grocery partners earlier last Sunday the company said. “At Zomato, we believe in delivering best in class services to our customers and largest growth opportunities to our merchant partners. We don’t believe that the current model is the best way to deliver these to our customers and merchant partners. Hence, we intend to stop our pilot grocery delivery service effective 17 September 2021.”

Zomato has explicitly stated that it has no plans to run grocery delivery services on its platform in the future.

“We’ve got realized that this can be very tough to drag off such a supply promise with excessive satisfaction” changes constantly, in a market mannequin (like ours),”. Grofers has found a high-quality product-market fit in 10-minute grocery. We believe our investment in the company will generate better outcomes for our shareholders. Then our in-house grocery effort,” a Zomato spokesperson told PTI news agency. the e-mail Zomato said. Additionally talked about that “retailer catalogs are very dynamic and stock ranges change often”. Which has led to “gaps so as satisfaction” resulting in poor buyer expertise.”


Zomato re-entered the grocery business in July this year to compete against Reliance Industries JioMart, Tata Group’s BigBasket, and Swiggy’s Instamart.

This week, Zomato’s co-founder and Head of supply Gaurav Gupta left the Indian food delivery firm after six years. CEO Deepinder Goyal confirmed Gupta’s exit. “Thank you GG for everything you have helped Zomato achieve over the last few years,” he wrote in a blog.

In July, Zomato’s chief monetary officer (CFO) Akshant Goyal mentioned. That the corporate plans to get extra publicity to the net grocery enterprise. Which is in a nascent stage proper now, and the buying of a minority stake in Grofers geared toward experimenting with that house and constructing methods around it.


Leave a Reply

Your email address will not be published. Required fields are marked *